AML Policy
ANTI-MONEY LAUNDERING (AML) AND IDENTITY VERIFICATION POLICY
Last Updated: 9 March 2026
Semple&Co is committed to preventing money laundering, fraud, terrorist financing and other illegal activities. This policy explains when and why we may request identity verification from customers.
1. About Us
Semple&Co is a UK sole trader business.
Owner: Thomas Semple
Business Address: Prime Apartments, 483 Green Lanes, London, N13 4FG, United Kingdom (Postal only)
Email: contact@sempleandco.co.uk
2. Our Commitment to Preventing Financial Crime
Precious metals and collectible coins can be attractive to criminals attempting to launder money or commit fraud.
Semple&Co takes reasonable steps to prevent illegal use of our services and to comply with relevant UK laws and regulatory guidance.
3. When Identity Verification May Be Required
We may request identity verification in situations including but not limited to:
• High-value transactions
• Multiple linked purchases
• Suspicious or unusual purchasing behaviour
• Requests for refunds to alternative payment methods
• Discrepancies in customer information
• Fraud prevention checks required by payment providers
• Legal or regulatory requirements
Identity verification may also be required before dispatching certain orders.
4. Information We May Request
Where verification is required, we may request one or more of the following:
Proof of Identity:
• Passport
• Driving licence
• Government-issued photo identification
Proof of Address:
• Utility bill
• Bank or credit card statement
• Official government correspondence
Documents must normally be dated within the last three months where applicable.
5. How Verification Information Is Used
Identity verification information is used solely for:
• Fraud prevention
• Compliance with legal obligations
• Verification of customer identity
• Protecting customers and our business
Verification information will be handled in accordance with our Privacy Policy.
6. Storage and Security of Verification Data
Where identity documents are collected, Semple&Co will:
• Store information securely
• Restrict access to authorised personnel only
• Retain data only as long as necessary for legal or compliance purposes
7. Refusal or Failure to Provide Verification
If requested verification information is not provided, Semple&Co reserves the right to:
• Delay order dispatch
• Cancel transactions
• Refuse future orders
• Refund payments to the original payment method
These steps are taken to protect both customers and our business from fraud or illegal activity.
8. Monitoring and Suspicious Activity
Semple&Co reserves the right to monitor transactions and customer behaviour to identify suspicious activity.
Where legally required, Semple&Co may report suspicious activity to relevant authorities.
9. Third-Party Fraud Prevention
We may use third-party payment providers or fraud prevention tools that carry out automated checks. These providers may request additional verification directly from customers.
10. Customer Responsibilities
Customers agree to:
• Provide accurate personal information
• Cooperate with reasonable verification requests
• Ensure payment methods belong to them or are authorised for use
11. Changes to This Policy
Semple&Co reserves the right to update this policy at any time.
Updated versions will be published on our website and take effect immediately upon publication.
12. Contact Information
Semple&Co
Prime Apartments, 483 Green Lanes, London, N13 4FG, United Kingdom (Postal Only)
Email: contact@sempleandco.co.uk