Privacy Policy
PRIVACY POLICY
Last Updated: 9 March 2026
This Privacy Policy explains how Semple&Co collects, uses, stores and protects personal data when you use our website or purchase goods from us. Semple&Co is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Semple&Co is a UK sole trader business.
Semple&Co
Prime Apartments, 483 Green Lanes, London, N13 4FG, United Kingdom (Postal Only)
Email: contact@sempleandco.co.uk
Semple&Co is the "data controller" responsible for your personal data.
If you have questions about this Privacy Policy or your personal data, please contact us using the details above.
2. Personal Data We Collect
We may collect and process the following types of personal data:
Identity Data:
• Name
• Billing and delivery address
• Email address
• Telephone number
Transaction Data:
• Order history
• Products purchased
• Payment confirmation details
Payment Data:
Payment information is processed securely by third-party payment providers. We do not store full payment card details.
Technical Data:
• IP address
• Browser type and device information
• Website usage and analytics data
• Cookie data (see our Cookie Policy)
Communication Data:
• Messages sent through contact forms or email correspondence
3. How We Collect Your Data
We collect personal data when you:
• Place an order
• Create an account (if applicable)
• Contact us via email or website forms
• Subscribe to marketing communications (if offered)
• Browse or interact with our website
4. How We Use Your Personal Data
We use personal data to:
• Process and fulfil customer orders
• Arrange delivery of goods
• Provide customer service and support
• Manage payments and refunds
• Maintain business records
• Prevent fraud and protect our business
• Comply with legal and tax obligations
• Send marketing communications where you have consented
5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contractual Necessity
To process and fulfil customer orders and provide services requested.
Legal Obligation
To comply with tax, accounting, fraud prevention and consumer protection laws.
Legitimate Interests
To operate and improve our business, prevent fraud and ensure website security. We ensure these interests do not override customer rights.
Consent
Where required for marketing communications. Customers can withdraw consent at any time.
6. Marketing Communications
If you choose to receive marketing communications, we may send updates about products, offers or business news.
Customers can opt out of marketing at any time by:
• Clicking unsubscribe links in emails
• Contacting us directly
7. Sharing Personal Data
We may share personal data with trusted third parties where necessary to operate our business, including:
• Payment processors
• Delivery and courier services
• Website hosting providers (such as IONOS)
• IT and website service providers
• Professional advisers (accountants or legal advisers)
• Regulatory or law enforcement authorities when legally required
We require all third parties to respect data protection laws and keep personal data secure.
We never sell or rent personal data to third parties.
8. International Data Transfers
Some third-party service providers may store or process data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, such as:
• UK adequacy regulations
• Standard contractual clauses
• Approved data transfer mechanisms
9. Data Retention
We retain personal data only as long as necessary for business or legal purposes.
Order and financial records may be kept for up to 6 years to comply with UK tax and accounting requirements.
Marketing data is retained until consent is withdrawn.
Technical website data is retained in accordance with our Cookie Policy.
10. Your Data Protection Rights
Under UK GDPR, customers have the right to:
• Request access to personal data
• Request correction of inaccurate or incomplete data
• Request deletion of personal data (where legally permitted)
• Request restriction of processing
• Object to processing based on legitimate interests
• Request data portability
• Withdraw consent where processing is based on consent
Requests can be made by contacting us via email. We may request proof of identity before responding.
11. Automated Decision Making
Semple&Co does not carry out automated decision making or profiling that produces legal or significant effects on customers.
12. Data Security
We implement appropriate technical and organisational security measures to protect personal data, including:
• Secure website hosting
• Encrypted payment processing
• Restricted access to customer information
While we take reasonable precautions, no internet transmission is completely secure.
13. Cookies and Website Tracking
Our website uses cookies and similar technologies to improve website performance and user experience.
Full details of cookies used can be found in our Cookie Policy.
14. Children’s Privacy
Our website and services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children.
15. Complaints
If you have concerns about how we handle personal data, please contact us first so we can attempt to resolve the issue.
Customers also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
16. Changes to This Privacy Policy
Semple&Co may update this Privacy Policy from time to time.
Updated versions will be published on our website and take effect immediately upon publication.
Customers are encouraged to review this policy regularly.
17. Contact Information
Semple&Co
Prime Apartments, 483 Green Lanes, London, N13 4FG, United Kingdom (Postal Only)
Email: contact@sempleandco.co.uk